HQLAᵡ

- Worked closely with clients to identify enhancements to the operating model that bring tangible client benefits by solving pain points in current flows and finding innovative solutions for new flows- Captured and document the current problematic flows/pain points- Articulated & documented clearly and precisely the proposed enhancements and benefits – contrasting the before and after situations- Captured and maintained key requirements that drive technical platform development- Worked with multiple stakeholders to build and deliver solutions in an efficient and timely manner- Identified product improvements or new products by remaining current on industry trends, market activities, and competitors