Lazerpay

- Creating and Implementing a Customer Support Process for Lazerpay as a company. - Recommending the best CRM software for Lazerpay as well as using the software to manage customer support issues. - Responsible for creating support tickets and escalating them to the right team be it product, engineering or marketing. - Writing customer support articles and also product explainers with support from the growth team. - Perform customer feedback surveys regularly and documenting survey results for the rest of the team to draw insights from. - Creating a flawless Customer Experience (CX) for users by envisaging their needs and solving issues before they escalate. - Managing client accounts, outreach, and onboarding.